Scope Creep Scenarios

You're 6 weeks into an 8-week Marketing Cloud implementation. The project is on track. Your client's VP of Marketing sends you a Slack message.

You've just kicked off a new project. During your first requirements session, the client's Marketing Director references something you've never heard of.

You're in a sprint review presenting the completed email journey. The client seems happy, then drops this.

You're in week 4 of a 12-week project. Your client's CEO has just joined a status call unexpectedly.

You're in UAT, two weeks from go-live. The client's IT director — who hasn't been involved until now — joins your UAT review call.

You're three weeks post go-live, in the managed services phase. The client is on a 10hr/month retainer. You receive this email on a Monday morning.

You have a well-functioning working relationship with your day-to-day client contact, Sarah. You receive this email from her boss, who you've met once.

You're in the data migration phase. Your team has just completed the first data extraction from the client's source CRM.